The Premium Jane 30-Day Satisfaction Guarantee
At Premium Jane, we stand behind everything we make and everything we say. As such, if you are not completely satisfied with one of our products, feel free to contact us to request a refund or to make an exchange for a different product.
Are all prices in AUD?
Yes. All prices displayed on the site are in AUD. Charges, however, will appear on your statement in U.S. Dollars, calculated based on the purchase day’s exchange rate.
How long will my products take to ship?
Depending on the product it can arrive anywhere between 2-16 business days. PremiumJane always send a tracking link so that you can conveniently track your products online.
Can I return a Premium Jane product?
Yes. As we’ve said, we stand by the quality and effectiveness of each and every one of our products. If you are not fully satisfied, you may request a refund or exchange within 30 days of purchase.
What if it’s already been opened?
You may request to refund or exchange an opened product, as long as the package and/or labeling has not been destroyed, damaged, or otherwise tampered with.
Do I have to pay for return shipping?
Yes. All return shipping costs are the responsibility of the buyer. (You will receive e-mail instructions with how to package, address, and ship items for return).
What is Shipping Protection?
Every Premium Jane order is instantly eligible for our shipping protection insurance. This optional protection is offered to protect your package from loss, damage, or theft during the shipping process and until the order reaches its destination and is properly received.
*Please note that ALL return requests must be made within 30 days of purchase – after 30 days, all sales are considered final. Also note that the customer is responsible for return shipping costs, and products MUST be returned prior to receiving a refund.
